Product Details & What’s Included
Shiatsu Neck & Shoulder Massage with Soothing Heat
Unwind after long days, desk work or travel with the ELM & ECHO NeckEase Pro, a cordless shiatsu neck and shoulder massager with heat designed for everyday relaxation. Four soft silicone massage nodes, three adjustable intensity levels and dual-level soothing heat create a customizable, hands-free massage experience at home, at work or while traveling.
4-Node Kneading Massage
Four soft silicone massage nodes create a comfortable kneading experience around the neck and shoulder area. Choose from three intensity levels — Low, Medium or High — to personalize each session.
Dual-Level Soothing Heat
Choose between two heat settings for added comfort:
- Low: 42°C / 107.6°F
- High: 45°C / 113°F
The gentle warmth complements the kneading massage experience, making NeckEase Pro ideal for relaxing at home, during work breaks or after travel.
Cordless Comfort for Everyday Life
A built-in 2000mAh rechargeable battery provides approximately 2 hours of cordless use after a full charge. The adjustable strap helps create a secure, hands-free fit, so you can relax without staying next to a power outlet.
Simple 10-Minute Sessions
A built-in 10-minute timer makes NeckEase Pro easy to incorporate into your daily routine. Simple controls let you select your preferred massage intensity and heat setting.
Why You'll Love It
- 4 soft silicone massage nodes
- 3 adjustable massage intensity levels
- 2 soothing heat levels
- 2000mAh rechargeable battery
- Up to approximately 2 hours of cordless use
- 10-minute automatic session timer
- Adjustable hands-free strap
- USB Type-C charging
- Brushless motor
- Designed for home, office and travel
Specifications
Product Type: Heated Neck Massager
Material: ABS + Silicone
Motor: Brushless Motor
Battery: 3.7V 2000mAh Rechargeable Battery
Massage Intensity: 3 Levels — Low, Medium, High
Heat Settings: 2 Levels — 42°C / 107.6°F and 45°C / 113°F
Charging Time: Approx. 4 Hours
Working Time: Approx. 2 Hours
Session Timer: 10 Minutes
Adjustable Strap Length: 58 cm / 22.83 in per side
Charging Cable Length: 50 cm / 19.69 in
Product Size: 16.5 × 11.5 × 11.5 cm / 6.50 × 4.53 × 4.53 in
Product Weight: 697 g / 1.54 lbs
Package Size: 20 × 17 × 15 cm / 7.87 × 6.69 × 5.91 in
Package Weight: 930 g / 2.05 lbs
What's in the Box
- 1 × NeckEase Pro Heated Neck Massager with Strap
- 1 × USB Type-C Charging Cable
- 1 × User Manual
Shipping & Returns
We currently ship to the United States only. Standard shipping is US$10, with free standard shipping on orders of US$59 or more.
Orders are normally processed within 1–3 business days. Shipping normally takes approximately 4–7 business days after dispatch. Estimated total delivery: 5–10 business days. Delivery dates are estimates, not guaranteed. Tracking is provided after dispatch.
ELM & ECHO covers import duties, import taxes and customs clearance fees for U.S. deliveries. Applicable U.S. sales tax, where required, is shown at checkout.
Eligible change-of-mind returns may be requested within 7 calendar days of delivery. Products must be unused, unactivated and meet our return conditions. Used wearable and personal-care products are not eligible for change-of-mind returns. These restrictions do not apply to faulty, damaged, incorrect, incomplete or materially misdescribed products.
Approved change-of-mind returns are sent to China at the customer's expense. Contact us before sending any return. Read our Shipping Policy and Return Policy for full details, or contact customer support.
How to Use & Care
How to Use
Place NeckEase Pro comfortably around your neck and shoulders and adjust the straps for a secure fit. Power on the device, select your preferred massage intensity and choose a heat setting if desired. The built-in timer automatically ends the session after approximately 10 minutes.
Explore more ways to unwind in our Massage & Relaxation collection, featuring thoughtfully designed devices for everyday comfort.
Important Information
Use only as directed and follow the supplied user manual. Do not use on injured, irritated or swollen areas. Stop use if you experience pain, excessive heat, skin irritation or other discomfort.
Keep the device dry and do not use it while bathing or showering. Allow the device to cool before storing.
Children and individuals who may have reduced sensitivity to heat should use the product only with appropriate supervision. If you have a medical condition or use an implanted medical device, seek appropriate professional advice before use.
Questions Before You Buy
Do I need to hold it in place?
The adjustable strap supports a hands-free fit around the neck and shoulders. Adjust the position until the massage feels comfortable.
Can I adjust the massage and warmth?
Yes. NeckEase Pro has three massage intensity levels and two heat settings: approximately 42°C and 45°C.
How long is a session?
The built-in timer ends a session after approximately 10 minutes. Follow the supplied manual and stop if you experience discomfort.