Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at shopify7171@163.com. Please note that returns will need to be sent to the following address: Qin Yi, Shuijing Licheng Xiyuan, Yubei District, Chongqing, China. Tel: 13648324517

If your return is accepted, we'll send you instructions on how and where to send your package. Please note that return shipping costs are the responsibility of the customer. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shopify7171@163.com.

Cancellations You may cancel your order at any time before it has been fulfilled. To cancel, please contact us immediately at shopify7171@163.com with your order number.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Due to hygiene reasons, intimates and underwear that have been opened or tried on cannot be returned or exchanged. Please carefully check the size and color before placing your order.

We also do not accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day right of withdrawal If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving the last item in your order, for any reason and without justification. This window extends over weekends and public holidays. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. Return shipping costs are the responsibility of the customer.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at shopify7171@163.com.