Contact information
Trade name: Elm Echo
Email: support@elmecho.com
Physical address: Unit 7 Wilson Business Park, Initial Business Centre, Manchester M40 8WN, United Kingdom
This UK address is not a customer return address. Approved returns must be sent to: C3-24-2, Tuxing, Liangjiang New Area, Chongqing, China. Before shipping any return, please contact support@elmecho.com for return authorisation, the recipient’s details, postal code and shipping instructions. Do not send any product without prior authorisation.
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM (UK time)
Estimated response time: Within 1–2 business days