Contact information

Trade name: Elm Echo

Email: support@elmecho.com

Physical address: Unit 7 Wilson Business Park, Initial Business Centre, Manchester M40 8WN, United Kingdom

This UK address is not a customer return address. Approved returns must be sent to: C3-24-2, Tuxing, Liangjiang New Area, Chongqing, China. Before shipping any return, please contact support@elmecho.com for return authorisation, the recipient’s details, postal code and shipping instructions. Do not send any product without prior authorisation.

Customer service hours: Monday–Friday, 9:00 AM–5:00 PM (UK time)

Estimated response time: Within 1–2 business days