Shipping policy

Last updated: September 21, 2026

Shipping Destinations

Elm Echo currently accepts orders for delivery within the United States only. We do not currently ship to addresses outside the United States.

Order Processing

Orders are normally processed within 1–3 business days after payment is confirmed.

Weekends and public holidays are not counted as business days. Processing may take longer during holidays, promotional periods or periods of unusually high order volume.

Shipping Rates

The following standard shipping rates apply to eligible orders delivered within the United States:

Standard shipping: US$10
Free standard shipping on orders of US$59 or more

The final available shipping method and any applicable charge will be displayed at checkout before payment.

Estimated Delivery Time

Standard shipping normally takes approximately 4–7 business days after dispatch.

The estimated total delivery time is normally:

Order processing: 1–3 business days
Shipping after dispatch: 4–7 business days
Estimated total: 5–10 business days

Delivery times are estimates and are not guaranteed. Carrier delays, public holidays, severe weather, customs processing, incorrect delivery information or other circumstances outside our reasonable control may affect delivery.

Multiple Packages

Products may be fulfilled from different warehouses or suppliers. An order containing multiple products may therefore arrive in separate packages and on different dates.

Where available, tracking information will be provided for each package.

Tracking

After dispatch, we will normally send a shipping confirmation email containing the available tracking information.

Tracking updates may take 24–72 hours to appear after the carrier receives the shipment. If your tracking information has not updated after this period, please contact us for assistance.

Taxes and Import Charges

Elm Echo covers import duties, import taxes and customs clearance fees for orders delivered to the United States. Customers are not required to pay these import costs upon delivery.

Applicable U.S. sales tax is separate from these import costs. Where Elm Echo is required to collect sales tax, it will be shown at checkout before payment. Any shipping charge or other amount collected by Elm Echo will also be shown before payment.

If a carrier requests an additional payment for import duties, import taxes or customs clearance fees, please contact support@elmecho.com before paying so that we can resolve the request.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address.

Please contact us as soon as possible if you need to correct an address. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Additional costs resulting from an incorrect or incomplete address, refusal of delivery or repeated failed delivery attempts may be charged to the customer where permitted by applicable law.

Delayed, Lost or Damaged Shipments

If an order is materially delayed, appears to be lost or arrives damaged, please contact us at support@elmecho.com and include your order number.

For damaged shipments, please also provide clear photographs of the packaging and product so that we can investigate the issue with the carrier or fulfilment provider.