Contact ELM & ECHO
Need help with a product or your order? The Elm Echo customer support team is here to help.
Email: support@elmecho.com
Customer service hours:
Monday–Friday, 9:00 AM–5:00 PM (UK time)
Estimated response time:
Within 1–2 business days
Physical address:
Unit 7 Wilson Business Park, Initial Business Centre, Manchester M40 8WN, United Kingdom
This UK address is not a customer return address.
Approved returns must be sent to: C3-24-2, Tuxing, Liangjiang New Area, Chongqing, China.
Before shipping any return, please contact support@elmecho.com for return authorisation, the recipient’s details, postal code and shipping instructions. Do not send any product without prior authorisation.
Please include your order number when contacting us about an existing order.